Privacy Policy
Last updated: October 29, 2026
What this policy covers
This policy explains what information Pro-Touch Engraving & Signage ("Pro-Touch," "we," "us") collects through this website, why we collect it, and how it's handled. It applies to this website and does not cover third-party sites we may link to.
Information we collect
When you submit the contact/quote request form, we collect what you enter directly:
- Name, email address, phone number, and company (if provided)
- Your message, requested products, and any billing or shipping details you enter
- Any files you choose to attach (artwork, photos, drawings, reference documents)
We do not require you to create an account, and we do not collect payment information through this website.
How we use it
Information submitted through the contact form is used solely to respond to your inquiry, prepare a quote, and fulfill an order if you proceed with one. Submissions are stored in our internal system so our team can track and respond to requests, and are not sold or shared with third parties except as needed to fulfill your order (for example, a supplier or shipping carrier), as required by law, or with the companies that host our website and email for us.
Cookies and analytics
We use a session cookie for contact-form security and staff login, and browser storage for features such as your quote list and scroll position. We do not use advertising cookies.
Our own site statistics collect information such as pages viewed, searches, interactions, approximate location and device information to help us understand and improve the site. Session and daily visitor codes help group activity; they are pseudonymous and are not a guarantee of anonymity. If you submit an inquiry, a summary of your visit may be included with it to help us respond. Please avoid entering sensitive information in search boxes.
We do not use Google Analytics or other third-party analytics or advertising services. Our hosting and email providers process information needed to operate and secure their services, including IP addresses. The contact-page map uses OpenStreetMap and code served by unpkg.com; those providers can receive your IP address when the map loads. If you save a score in the header game, your chosen initials, score and approximate region appear on the public scoreboard.
How long we keep it
Inquiries are handled through our work email system. The website keeps a backup copy for up to 90 days; business correspondence may be kept longer where needed for your request, order or normal business records. The visit statistics described above are retained for up to 13 months. You can ask for access, correction or deletion using the contact details below, subject to applicable legal and business recordkeeping requirements.
Your choices and concerns
You can withdraw your consent to our keeping your information at any time (we may then be unable to continue to serve you). If you have a concern about how your information is handled, please raise it with our Privacy Officer first (details below). You also have the right to contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).
Security
We take reasonable technical precautions to protect information submitted through this site, including restricting direct access to our internal database and requiring authentication for staff access. No method of transmission or storage is perfectly secure, and we can't guarantee absolute security.
Contact us
For privacy questions or requests, contact our Privacy Officer through our contact page, by phone at (306) 242-5755, or by mail to Pro-Touch Engraving & Signage, Attention: Privacy Officer, 3-2605 Faithfull Avenue, Saskatoon, SK.
This page is provided as a plain-language summary of our data practices and is not a substitute for legal advice.